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FAQ

The most frequently asked questions about individual tours through Cuba

To get a complete overview of the entry requirements, travel, and safety information for Cuba, we recommend visiting the website of your country’s embassy or consulate.

Entry Requirements for U.S., UK, French, and Italian Citizens:

For most travelers, including tourists from the U.S., UK, France, and Italy, a tourist card is required to enter Cuba. The tourist card allows for a maximum stay of 30 days, with the option to extend for another 30 days while in Cuba. Business travelers will require a visa. You can obtain your tourist card through a Cuban consulate or directly from us when booking your trip. Here’s what you’ll need:

  • A passport valid for at least 6 months beyond your stay.
  • Proof of valid international health insurance (must cover medical expenses in Cuba).
  • Proof of accommodation (such as hotel reservations or a confirmation from a rental).
  • Return or onward travel tickets.
  • Sufficient funds to cover your stay in Cuba.

Please ensure you have all these documents ready before your trip. For the most updated information, consult your local Cuban consulate or embassy.

The tourist card (Tarjeta de Turista) is a mandatory travel document for most visitors to Cuba, including citizens of the US, UK, France, and Italy. This card allows you to stay in Cuba for up to 30 days and can be extended once for an additional 30 days.

You can obtain the tourist card through:

  • Cuba Buddy International (your trusted tour operator),
  • The Cuban Embassy in your country,
  • Many airlines directly at the airport before departure.

The cost of the tourist card varies depending on where you purchase it. If you get it from Cuba Buddy International, it starts at just €27.50 (or its equivalent in USD, GBP, etc.), excluding shipping costs.

Important Details:

  • Duration: The tourist card is valid for 30 days and can be extended once for an additional 30 days while you’re in Cuba. To extend, you’ll need to pay a fee (approximately 25 Cuban pesos) in cash.
  • Entry Process: Upon entering Cuba, you must present the tourist card along with your passport. The card will be stamped when you arrive, and part of it will be kept by Cuban immigration officials. Be sure to hold onto the remaining portion, as you’ll need it when you leave the country.
  • Keep It Safe: If you lose your tourist card, it could lead to delays or issues at the airport when you depart. Make sure to store it securely throughout your trip.

Yes, all travelers, including those from the US, UK, France, and Italy, are required to have valid international health insurance to enter Cuba. This insurance must cover medical expenses during your stay in Cuba, and you may need to present proof of this coverage upon arrival.


Important Details:

  • The proof of insurance should ideally be in Spanish. Contact your insurance provider and request a document confirming your coverage in Cuba. Many providers offer this service upon request.
  • Without this proof, you could be refused entry at the border.
  • While Cuban authorities don’t always ask to see this document upon arrival, it’s essential to have it with you in case of an emergency or if you need medical care during your stay.

You can usually obtain international health insurance through major providers like Allianz, AXA, or Cigna. We recommend checking with your preferred provider to ensure your plan includes coverage for Cuba.

For more information on entry requirements, you can refer to the relevant embassy websites or consult with your travel agent.

Climate Overview:

Cuba enjoys a warm, subtropical climate year-round, with temperatures ranging from 20°C to 30°C (68°F to 86°F). A gentle breeze often helps moderate the heat, especially along the coast.

  • Summer (June to October): Higher rainfall and temperatures between 25°C and 30°C (77°F to 86°F).
  • Winter (November to April): Cooler temperatures between 20°C and 25°C (68°F to 77°F), with less rainfall.

Best Time to Visit:

For the most comfortable weather, the best time to visit Cuba is from November to April. During this period:

  • Daytime temperatures range between 25°C and 28°C (77°F to 82°F), perfect for outdoor activities and sightseeing.
  • The water temperature remains warm at around 25°C (77°F), ideal for swimming and beach holidays.
  • Tobacco season runs from November to March/April, offering a unique opportunity to experience the tobacco harvest and visit farms.

Hurricane Season:

From June to November, Cuba is prone to tropical storms and hurricanes. While travel during this time is possible, we recommend checking weather forecasts and following local advice. Heavy rainfall can occur, which may lead to tropical storms or, in some cases, landslides.

For the latest weather updates, you can check:

Many travelers ask what gifts or souvenirs they can bring to share with the people of Cuba. Offering small gifts can be a thoughtful gesture, as certain everyday items can be expensive or difficult to find locally.

 

Suggested Gifts:

  • Toiletries: Items like deodorant, soap, shampoo, or perfume are always appreciated since these products can be costly or of lower quality in Cuba.
  • School Supplies: Pens, pencils, notebooks, and other school items are great gifts, especially for children.
  • Small Toys & Sweets: Things like balloons, candy, and small toys are wonderful surprises for children.

Important Advice:

We recommend giving gifts thoughtfully and in appropriate settings. Instead of handing out items on the street, consider gifting them to hosts, guides, or individuals who have been particularly friendly or helpful. This approach makes the gesture more meaningful and personal.

As long as the items are for personal gifting and not in excessive quantities, there’s no issue with customs when entering the country. Alternatively, if you’d like to make a more lasting impact, you can support a local social project or organization. For instance, you could sponsor a child’s education through a charity program, ensuring your contribution helps in a sustainable way.

Your packing list for Cuba will depend on the type of trip you’re planning. For example, if you’re embarking on a beach holiday or a sailing tour along Cuba’s cays, you might need less mosquito repellent than someone going on a birdwatching adventure in the Ciénaga de Zapata National Park.

Whether you’re a last-minute packer or someone who meticulously plans in advance, we’ve created a helpful packing checklist based on our experiences in Cuba. This list will ensure you’re prepared for any adventure, from vibrant cities to remote beaches. You can find it here.

Once you have your checklist, simply pack, check off the items, and get ready for an unforgettable trip!


Pre-Trip Checklist:


  1. Check your passport: Ensure it is valid for at least 6 months beyond your stay.
  2. Review official travel advice: Visit your country’s foreign office or embassy website for the latest travel and safety information.
  3. Organize your tourist card: Make sure you have obtained the required tourist card before departure.
  4. Get international health insurance: Ensure your insurance covers Cuba and request proof of coverage in Spanish.
  5. Consider travel cancellation insurance: This may come in handy for unexpected changes to your plans.

For a more detailed packing list, we recommend checking travel blogs or resources that specialize in Cuba travel.

When traveling to Cuba, it’s important to be aware of customs regulations to ensure a smooth journey. Below are some key points to keep in mind based on Cuba’s customs rules. For the most detailed and up-to-date information, we recommend visiting the official Cuban Customs website.


Personal Use Items and Gifts:

You are allowed to bring items for personal use, but bringing excess quantities may result in them being confiscated as unauthorized gifts.

  • Electrical devices may only be imported for personal use and not as gifts for Cuban citizens. If you are bringing gifts valued between 50 CUC and 250 CUC, a 100% customs duty will apply. For more details, you can contact your local Cuban embassy or consulate.

  • The import of walkie-talkies, satellite phones, and GPS devices is prohibited without prior approval from Cuban authorities. However, laptops, cameras, and mobile phones with GPS functionality are permitted. Importing fresh food (such as fresh sausages, dairy products, fruits, and vegetables) is prohibited for health reasons.

Export Regulations:

When leaving Cuba, be mindful of restrictions on items considered Cuban cultural property, which could include antiques, artwork, or older coins. To avoid issues, you can obtain an export permit from Bienes Culturales, Calle 17 #1009, entre 10 y 12, Vedado. The permit only costs a few pesos and can save you trouble when exiting the country.

Export Regulations for Tobacco Products:

  • You can export up to 20 loose cigars without having to provide proof of origin or purchase.
  • Up to 50 cigars can be exported if they are in their original, sealed packaging with an official hologram.
  • To export more than 50 cigars, you must provide an original invoice from an authorized state store, and the cigars must be in their original, sealed packaging with the official hologram.

For more detailed information on customs regulations, you can visit the Cuban Customs website at www.aduana.co.cu.

Additional Information for US, UK, France, and Italy:

Customs regulations can vary depending on your home country. For specific import and export regulations, we recommend checking with your country’s embassy or consulate for the most accurate and legally binding information.

When traveling to Cuba, it’s important to plan ahead when it comes to money, as credit card usage is limited. Here’s what you need to know:


Cash:


  • It is highly recommended to bring enough cash for your entire trip. Euros (EUR), British pounds (GBP), or U.S. dollars (USD) are all accepted for exchange in Cuba. Once you arrive, you can exchange your currency for Cuban pesos (CUP) at the airport, hotels, or official exchange houses (CADECA).
  • U.S. citizens should be aware that U.S. credit and debit cards are generally not accepted in Cuba due to the ongoing embargo. Therefore, you’ll need to rely almost entirely on cash.
  • Travelers from the UK, France, and Italy may be able to use their credit cards, but it’s still advisable to bring cash, as ATMs are not always reliable and often have long waiting times.

Credit Cards:

  • Visa cards tend to work more consistently than Mastercard at ATMs in Cuba. However, even if you bring a Visa card, ATMs can be unpredictable and may not always have cash available.
  • You can also withdraw money directly from the bank counters by presenting your passport, but be prepared for long queues.
  • U.S. citizens: Credit cards issued by U.S. banks will not work in Cuba, so bringing sufficient cash is essential.

Important Tips:

  • Always carry a backup supply of cash to avoid any issues with ATMs or card acceptance.
  • Exchange rates and availability of ATMs can vary, so be prepared for possible delays in accessing money during your trip.
  • For travelers from the UK, France, and Italy, we recommend bringing multiple credit cards as a backup, but don’t rely on them as your primary source of funds.

By planning ahead and carrying enough cash, you can avoid any potential hassles during your stay in Cuba.

When traveling to Cuba, you can exchange your currency after you arrive. Here’s what you need to know:


Where to Exchange Money:


  • Havana Airport: You can exchange your currency for Cuban pesos (CUP) at the airport as soon as you land. This is often the most convenient option for travelers.
  • Hotels and Exchange Offices: Most larger hotels and official exchange offices (CADECA) offer currency exchange services. Banks also provide this service, but you may experience long waiting times due to queues.

Our Tip:

Based on our travel experience, we recommend that travelers from the UK, France, and Italy use Visa credit cards for withdrawing cash at ATMs or from bank counters. Visa tends to work better than Mastercard in Cuba, though ATMs can still be unreliable at times.

For U.S. travelers, it’s important to note that U.S.-issued credit and debit cards do not work in Cuba, so you should bring sufficient cash in U.S. dollars (USD) or euros (EUR) and exchange it upon arrival. The import and export of Cuban pesos is prohibited, so exchange what you need in Cuba and spend it before leaving.

Important Safety Advice:

We strongly recommend not exchanging money on the street, as this can be unsafe. Always exchange your money in official places, such as at the airport, hotels, or authorized exchange offices (CADECA).

Yes, you can absolutely bring your smartphone to Cuba. While there were once restrictions on importing devices with GPS, including smartphones like iPhones and iPads, these rules are no longer strictly enforced.


Current Reality:


Nowadays, both travelers and locals regularly use smartphones in Cuba. When you enter the country, customs authorities generally do not show any interest in your phone, so you won’t have any issues bringing it with you.


Why It’s Useful:


Bringing your smartphone allows you to:

  • Access offline maps to help you navigate.
  • Use the GPS signal for orientation, even without internet access.

We recommend downloading maps and any useful travel apps before you arrive, as internet access in Cuba can be limited.

Technically, the import of GPS-enabled devices, such as smartphones and standalone GPS systems, is restricted in Cuba. However, in practice, this rule is rarely enforced. We have never heard of any traveler’s smartphone or GPS device being confiscated by Cuban customs, and many tourists and locals use GPS-enabled phones without issue.


Do GPS Devices Work in Cuba?


Yes, GPS functionality on your smartphone will work in Cuba, even though some people believe otherwise. We’ve personally used GPS trackers on hikes in remote areas like the Sierra Maestra, and they’ve worked perfectly.

However, it’s important to note that dedicated GPS navigation systems (like Garmin devices) are still not officially allowed. To navigate easily, we recommend using offline maps, which work well and are easy to set up before your trip.


Our Recommendations:


  • Maps.Me: This app works great offline and allows you to download maps of Cuba, including points of interest, street directories, and more. It’s a perfect option for navigating without internet access.
  • Map of Cuba (Offline): Another excellent tool for getting around Cuba. You can pre-install the app and test it before your trip to ensure it’s set up correctly.

Pro Tip:


Before you travel, download these apps and any necessary maps while you still have access to reliable internet at home. Test the apps in advance to make sure all settings and maps are ready to go. This way, you’ll have smooth navigation throughout your trip.

    • When traveling around Cuba, there are a few unique aspects you should be aware of to ensure a smooth and safe experience:

      Transportation:

      • Buses and Organized Tours: Many tourists choose to travel by bus (Viazul) or join organized bus tours for a hassle-free experience. These options are considered safer and more reliable than rental cars due to road conditions and fuel availability.
      • Rental Cars: While rental cars are available, they come with certain risks. Road conditions can be poor, and fuel shortages are common, which may affect your travel plans.

      Power and Water Shortages:

      Cuba experiences power shortages, especially in rural areas outside tourist hubs. Power cuts are common and may also disrupt water and communication services. If you’re traveling independently, it’s important to plan accordingly and stay updated on local conditions.

      Private Taxis and Casas Particulares:

      • Taxis: Be cautious when using private taxis that aren’t part of an official taxi company. These taxis may lack permits, and using them could expose you to risks such as theft. Always opt for official, marked taxis to ensure safety.

      • Casas Particulares: In Cuba, locals need a special government license to host tourists in their homes. These licensed accommodations are called Casas Particulares and are identified by a blue-and-white sign outside the home. When staying in a Casa Particular, you’ll need to provide your ID and tourist visa for registration, just like at a hotel. Staying in a Casa Particular offers a great way to experience Cuban culture, while hotels provide a more standardized, tourist-oriented experience.

      Safety Tips:

      • Document Copies and Valuables: Make copies of important documents (passport, visa, etc.) and store them separately from the originals. Keep your valuables in different places or use a safe when available.
      • Photography: Be mindful of what you photograph. Avoid taking pictures of locals in queues, rundown buildings, or anything that might offend the local population. Additionally, it’s illegal to photograph military facilities or official vehicle convoys, even if they aren’t clearly marked as restricted. Always follow any instructions from guards or security personnel.

      Smoking Regulations:

      Smoking is prohibited in enclosed public spaces such as shops, offices, taxis, and buses. In restaurants, you may smoke only in designated smoking areas.

      Drug Laws:

      Cuba has strict drug laws. Even possession of small amounts of drugs is treated very seriously and can result in severe penalties, ranging from 4 to 30 years in prison. Foreigners found with drugs may be charged with drug smuggling. In some extreme cases, the death penalty can be imposed.

      Political Activity:

      Visitors should avoid any form of political activity during their stay. Participating in political activities in Cuba can result in long prison sentences.

    • Cuba is generally very safe for both locals and tourists. The country values tourism as a crucial part of its economy, so travelers are typically treated well. However, it’s still important to take some precautions to ensure a smooth and trouble-free trip. Here are our recommendations:

      General Safety:

      • Stick to well-lit areas and avoid walking alone in unfamiliar neighborhoods, especially at night. If you’re carrying valuables like jewelry or camera equipment, try to keep them discreet and secure, or leave them in your hotel safe.
      • Always make copies of important documents such as your passport, ID, and flight tickets. Keep the originals and large amounts of cash in a safe place, like your hotel safe.
      • Be cautious of petty theft and fraud, which can occur in tourist areas. While violent crime is rare, it’s important to stay vigilant.

      At Cuban Airports:

      • We recommend keeping your valuable items in your hand luggage at airports, as this reduces the risk of theft.

      On the Road:

      • At gas stations or if you experience a flat tire, be cautious. Thieves may take advantage of these situations to steal valuables while you’re distracted. Keep a close eye on your belongings.

      Beach Safety:

      • When at the beach, always keep an eye on your valuables. If you’re carrying items like wallets, cameras, or cell phones, hold them securely, and avoid leaving them unattended on the sand.

      Money Handling:

      • Avoid carrying all your cash in one place. Spread it out in different pockets or bags, and don’t display large amounts of money in public. This is particularly important in big cities like Havana and Santiago de Cuba, where extra caution is advised.

      Natural Disasters:

      • Cuba can experience hurricanes and earthquakes, especially during the hurricane season (June to November). Always check local weather forecasts and familiarize yourself with safety advice on how to react during an earthquake or other natural disasters.

      Emergency Card Blocking:

      • In case of theft or loss of your credit cards, phones, or other valuables, it’s a good idea to know how to block them quickly. Each country has its own emergency service for this. For instance, US citizens can contact their card issuer directly, while UK, French, and Italian travelers should save their bank’s international emergency contact numbers before traveling.

      By following these simple precautions, you’ll be able to fully enjoy your time in Cuba while keeping your belongings and personal safety secure.

    • Cuba’s official currency is the Cuban Peso (CUP). Until January 2021, there were two currencies in use: the Cuban Peso (CUP) and the Convertible Peso (CUC), which was mainly used by tourists. However, the CUC has been discontinued, and only the CUP is now in circulation.

      Exchanging Money:

      The safest places to exchange your money are:

      • Hotels
      • Casas Particulares (private guesthouses)
      • Official exchange offices (CADECA)
      • Banks (though banks often have long queues)

      We recommend bringing euros (EUR) or British pounds (GBP) for exchange. U.S. dollars (USD) can also be exchanged, but note that a surcharge is usually applied when exchanging USD. The most convenient option is to exchange your money directly at the airport upon arrival.

      Important Tips:

      • Always exchange money at official locations like hotels, exchange offices, or banks to avoid fraud.
      • Be aware that U.S. credit and debit cards generally cannot be used in Cuba due to the U.S. embargo, so make sure you bring enough cash for your trip.

In Cuba, Visa cards are generally the most reliable option for withdrawing cash at ATMs or banks. They tend to work well in most Cuban cities.

Credit Card Tips:

  • Visa Cards: These are widely accepted at ATMs and banks in Cuba. If you plan to withdraw money from an ATM, a Visa card is your best bet.
  • Mastercard: While some ATMs in Cuba may not accept Mastercards, you can still use them to withdraw cash at bank counters. However, be prepared for long queues at banks.

Important Notes for U.S. Travelers:

  • U.S.-issued credit cards (Visa or Mastercard) will not work in Cuba due to the U.S. embargo. If you’re traveling from the U.S., you should rely primarily on cash. Bring enough U.S. dollars (USD) or euros (EUR) to exchange upon arrival.

Our Recommendation:

Always carry a backup Visa or Mastercard and enough cash to cover your expenses. Keep in mind that ATMs in Cuba can sometimes be unreliable, so having cash on hand is essential.

While ATMs are available in Cuba, they are not always reliable. We strongly recommend carrying enough cash to cover your expenses, as the availability and functionality of ATMs can be unpredictable.

Where to Find ATMs:

  • Havana and Santiago de Cuba are the main cities where you’ll find most ATMs.
  • In smaller towns, ATMs are much less common, so plan accordingly and withdraw cash in larger cities when you can.

Important Considerations:

  • A 10% fee is typically charged on ATM transactions, so it’s best to limit your withdrawals to avoid unnecessary fees.
  • ATMs in Cuba can sometimes retain your credit card during a transaction. If this happens, don’t panic. You can contact Centro de Tarjetas Fincimex SA at the Hotel Habana Libre for assistance. Phone: +53 7 554466.

Recommendations:

  • Use bank ATMs whenever possible, as these are the most reliable.
  • Avoid relying on ATMs as your sole source of cash. Bring enough euros (EUR), British pounds (GBP), or U.S. dollars (USD) to exchange at official exchange offices (CADECA), hotels, or banks.
  • For U.S. citizens, note that U.S.-issued credit cards won’t work in Cuban ATMs or businesses due to the embargo. Make sure you have sufficient cash on hand.

The electrical system in Cuba operates on 110 V/60 Hz, with American-style sockets (Type A/B). This means that travelers from the UK, France, and Italy will need to bring a plug adapter and possibly a voltage converter for any devices that are not compatible with the 110 V system. Travelers from the US can generally use their devices without an adapter unless they have dual-voltage appliances that require a higher voltage.

Important Things to Know:

  • While 110 V is the standard, some hotels and casas particulares may also have 220 V sockets, but these are less common. If you need higher voltage, check in advance to ensure your accommodation provides it.
  • Power shortages are common in Cuba, especially in areas outside of major tourist centers. These power cuts are part of the government’s effort to conserve electricity, and they may occasionally disrupt water supply and communication services.

Our Recommendation:

  • Bring a universal travel adapter to ensure you can charge and use your devices without any problems.
  • If you’re traveling to rural areas or staying outside major cities, consider carrying a portable battery or power bank to charge your devices during power outages.

Driving in Cuba is generally safe and a great way to explore the island at your own pace. However, there are a few things to keep in mind:

Driving Conditions:


  • Roads and Signage: Road conditions vary by region. In major tourist areas and along main roads, the quality is generally good. However, in more remote areas, you may encounter potholes and limited signage, so stay alert, especially on less-traveled routes.
  • Driving Style: Cuban driving styles range from relaxed to more temperamental. Try to adapt to the local flow and be patient with other drivers.

Fuel Availability:

  • Petrol Stations: Gas stations are available throughout the country, but be aware that they sometimes run out of fuel or may experience power outages, which can affect your ability to pay by credit card. We recommend keeping your tank full when traveling longer distances and being prepared for occasional delays at fuel stations.
  • Fuel Shortages: Cuba occasionally experiences fuel shortages. During such times, it may be difficult to find petrol, and long queues are common. If a fuel shortage occurs, we advise against relying on rental cars, as you may struggle to find fuel during your trip.

Safety Tips:

  • Avoid Driving at Night: Nighttime driving in Cuba is not recommended due to poor street lighting, unexpected obstacles on the road, and inconsistent road conditions. It’s safer to plan your trips during daylight hours.
  • Navigation: Be prepared for less reliable GPS services in rural areas. Download offline maps in advance to help with navigation.

Driving in Cuba comes with its own set of challenges and rules. Here’s what you need to know to stay safe on the road and avoid issues:

Road Conditions and Safety:

  • Road Quality: Many roads in Cuba are in poor condition, with potholes, lack of lighting, and occasional technical issues like broken-down vehicles. Unlit vehicles, such as bicycles and horse-drawn carriages, are common, especially in rural areas.
  • Communication in Traffic: Cubans often use hand signals while driving, which may be confusing for visitors. Pay close attention to local drivers and proceed with caution.

Alcohol Regulations:

  • No Alcohol While Driving: Drinking alcohol while driving is strictly prohibited. Additionally, passengers in the car are not allowed to consume alcohol in the passenger compartment. Alcohol should not be visible or easily accessible in the car, even if no one is drinking.

Accidents and Legal Consequences:

  • Serious Penalties for Accidents: If a traffic accident results in injury or death, foreign drivers may face serious legal consequences, including pre-trial detention or travel restrictions. Cuban authorities take traffic accidents very seriously, and even minor accidents involving tourists can lead to legal issues.

Nighttime Driving:

  • Avoid Driving at Night: We strongly recommend avoiding nighttime travel, especially in rural areas, due to poor road conditions and hazards like pedestrians, animals, and unlit vehicles on the road.

Rental Cars:

  • Vehicle Condition: Rental cars in Cuba can often be in poor technical and visual condition. When renting a car, thoroughly inspect the vehicle and document any existing damage, ideally with photos. This can help avoid disputes when returning the car.
  • Insurance: The insurance coverage for rental cars in Cuba is often below the standards found in Europe and the US, particularly for personal injury. We recommend considering additional travel insurance from your home country to ensure better coverage.

By following these guidelines, you can have a safer and smoother driving experience in Cuba. For more detailed traffic regulations, we recommend checking with your country’s embassy or consulate.

If you have any questions or encounter problems during your trip, your first point of contact should be the emergency numbers provided in your travel documents. You can also reach our office in Havana for support during your stay. Here’s who to contact in case of an emergency or if you need assistance with local authorities or your embassy:


Local Support in Cuba:

If you require help while in Cuba, you can always contact your respective embassy for emergencies, such as a lost passport or legal issues.

U.S. Embassy in Cuba:

U.S. Embassy Havana

Calzada between L & M, Vedado, Havana, Cuba

Phone: +53 7 839 4100

U.S. Embassy in Cuba Website

UK Embassy in Cuba:

British Embassy Havana

Calle 34, No 702, entre 7ma y 31, Miramar, Playa, La Habana, Cuba

Phone: +53 7 214 2200

UK Embassy in Cuba Website

French Embassy in Cuba:

Ambassade de France à Cuba

Calle 14, No 312, entre 3ra y 5ta, Miramar, La Habana, Cuba

Phone: +53 7 201 31 31

French Embassy in Cuba Website

Italian Embassy in Cuba:

Ambasciata d’Italia a L’Avana

Calle 2 No. 512, e/5ta y 7ma Avenida, Miramar, Playa, La Habana, Cuba

Phone: +53 7 204 5615

Italian Embassy in Cuba Website

Emergency Services in Cuba:

Police: 106

Ambulance: 104

Fire Department: 105

When planning your trip to Cuba, it’s important to keep in mind that hotel availability can be unpredictable. The hotels listed in our offers are subject to availability at the time of booking, and while we do our best to secure your preferred accommodations, there is no 100% guarantee. Overbooking is common in Cuba, and last-minute changes may occur. We appreciate your cultural understanding in such cases.

Booking Tips:

  • If you have specific hotels in mind and prefer to have everything as planned, we recommend booking as early as possible. The most desirable accommodations tend to get booked quickly, especially during high season (November to April).
  • To increase your chances of securing your preferred hotels, we advise booking your trip at least six months in advance.

Cuba is a highly sought-after destination, with demand far exceeding capacity at times. Even with early bookings, hotel changes may still happen due to the complexities of Cuba’s state-controlled booking system. Please be patient and understand that securing all the details can take time.

Booking early not only improves your chances of staying at your desired accommodations but also allows more flexibility and peace of mind as you plan your trip.

When you contact us, we aim to respond within 24 hours (Monday to Friday) to schedule a free and non-binding travel consultation. During this consultation, we’ll discuss your preferences and needs to design a customized trip for you. We’ll then send you a tailored travel offer as quickly as possible.

Booking Process:

  1. Travel Consultation: After discussing your trip details, we will create an offer that matches your expectations.
  2. Booking Form: Once you’re ready to proceed, we’ll send you a digital booking form. Simply fill it out, sign it, and send it back to us to initiate the booking process.
  3. Deposit Payment: After we receive your signed booking form, you’ll receive a booking confirmation along with a deposit invoice for 25% of the total travel cost. If you choose to purchase your tourist cards through us, the cost will be included in this invoice.
  4. Tourist Cards: Once the deposit is paid (within one day), we will send your tourist cards by post (if booked) in a short time.
  5. Final Payment: The remaining balance of 75% is due 4 weeks before your trip.

Before You Travel:

At least 14 days before your trip, you’ll receive your full travel documents, including information about your itinerary, individual travel services, vouchers, and emergency contact details. If you have any last-minute questions, don’t hesitate to reach out to us—we’re always happy to help!

Then, you’re all set to embark on your Cuban adventure!

Cuban cuisine is often described as simple and hearty, focusing on carbohydrates, meat, and starchy foods. For those accustomed to more variety, you may find fewer vegetables, salads, and fruits on offer, and the flavors are typically mild, without much emphasis on spicy, sour, or salty dishes. However, sweet flavors are more common in Cuban food.

That said, Cuba boasts many excellent restaurants, especially the “paladares” (private, family-run restaurants), which often serve delicious, freshly prepared meals. These tend to be more expensive compared to local standards but offer richer and more varied options for travelers.

Dining in Cuba:

  • Hotel Food: In hotels, meals tend to be more affordable, but the quality can vary widely depending on where you stay. It’s always a good idea to try a mix of hotel dining and exploring paladares for an authentic experience.

  • Drinks: Mojitos are a popular drink, often served as a welcome cocktail. Prices range from €2.10 to €5.40. Beer typically costs between €1 and €2.50, and a good bottle of rum can be found for as little as €7. Prices for bottled or canned drinks vary between €0.40 and €1.30 in stores, while in bars and restaurants, drinks range from €0.90 to €2.70.

Water Safety:

While some travelers report drinking tap water in Cuba without issues, we recommend playing it safe by opting for bottled water. It’s affordable and readily available.

In general, the hygienic standards for food preparation and processing in Cuba are quite good, and the risk of contracting serious diseases through food is low. Fresh salads and cold dishes are typically safe to eat, and many travelers enjoy Cuba’s street food, such as open lemonade stands or soft ice cream, without issues.

However, as with traveling to any foreign country, it’s important to be cautious if you have a sensitive stomach or are not used to the local food. While most travelers experience no problems, it’s not uncommon for some to have mild digestive issues, especially when trying unfamiliar foods.

Our Tips:

  • Be cautious if you have food sensitivities: Even though Cuba generally has good food hygiene, if you know you’re sensitive to unfamiliar ingredients, it’s best to be careful.
  • Street food: While many find it safe, exercise caution based on your comfort level with street food.
  • Prevention is key: Taking basic precautions can help prevent digestive issues, ensuring you enjoy your vacation without any discomfort.

Ultimately, everyone knows their own body best, so trust your instincts and enjoy your time in Cuba while taking care of your health.

Tipping is a significant part of the income for those working in the Cuban tourism industry, as the difference in income between tourists and locals is considerable. For many Cubans, tips make up a substantial portion of their earnings, often exceeding their base salary, which can range from 150 to 1,000 Cuban pesos per month (approximately 6 to 40 USD)
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Tipping Guidelines:

  • While tipping is important and appreciated, we recommend being mindful and not overly generous. A modest tip can go a long way in Cuba, where the average daily wage is around 24 CUP (equivalent to 1 USD). For example, a hotel porter might earn this amount in just a few minutes with a tip from a tourist.

Recommended Tipping Amounts:

  • Restaurants: Around 10% of the bill is a good guideline.
  • Hotel staff (porters, housekeeping): 1–2 USD per service is generally appropriate.
  • Guides and drivers: For longer tours or excellent service, tipping 5–10 USD per day is a thoughtful gesture.

While tipping is a great way to support the local economy, a little sensitivity is appreciated to avoid creating an imbalance between local wages and tourist tips.